Lidingö City is a municipality with approximately 48,000 residents and around 2,500 employees working across areas such as education, health and social care, urban development, and administration. Digital ways of working are an important part of the municipality’s long‑term development and its ambition to create quality and efficiency in everyday work.
As Microsoft 365 Copilot and generative AI gained traction in the public sector, Lidingö City saw both significant potential and a clear need for a structured approach. The goal was to explore how AI could deliver concrete value in daily work while ensuring that its use remains secure, responsible, and aligned with the municipality’s requirements and conditions. To support this, Lidingö City initiated a collaboration with Storyals, focusing on learning and the gradual development of the organization’s capability to use AI.
“For us, it has been important to approach Copilot in a structured way - with a focus on learning and responsibility rather than rapid rollout. Working step by step has made it possible to build understanding and confidence over time, and to identify ways of working that truly function in our everyday reality.”
- Therese Perner, Lidingö City
The work has been carried out in several phases, with each program building on previous experiences and tailored to the organization’s needs. The training initiatives combined foundational Microsoft 365 knowledge with practical exercises and shared reflections on how the tools function in a municipal context. The emphasis was on understanding and confidence rather than rapid rollout. The work continues with a clear focus on long-term value - for employees, the organization, and the residents of Lidingö.
“It is clear that learning becomes most valuable when it happens continuously and collectively. Participants’ questions and reflections have been an important part of how the ways of working have evolved.”
- Camilla Ahlstedt, Productivity Coach, Storyals